Cancellation Policy

To confirm your booking, we ask for payment in advance. If you cancel more than 30 days before your due date of arrival at Freycinet Eco Retreat, we reserve the right to retain a deposit equivalent to one night's fee. If you cancel or curtail your arrangements within 30 days of arrival we reserve the right to retain the full booking fee. Either way we will do our best to rebook, and if successful would normally return the booking fee, less an admin fee of $50.

We cannot be held responsible for damages or compensation for cancellation or curtailment in circumstances which amount to a force majeure.
If you believe that there is a possibility that you might cancel or curtail, for whatever reason, then you should arrange your own cancellation insurance.

Terms and Conditions

As you cannot do justice to the Freycinet area in 24 hours, and as we rely on rain water catchment, we have a minimum stay policy of two nights, which enables us to balance our water consumption with supply (laundry etc).

In order to preserve the peaceful atmosphere at Freycinet Eco Retreat, we reserve the right to refuse entry to any guests, and / or their visitors who do not respect this ethos.

There is a speed limit of 30kph around Freycinet Eco Retreat, and guests are advised to beware of oncoming vehicles in the centre of the narrow gravel roads, and care is needed in the case of slippery conditions in wet weather. Guests are requested not to drive around the property to view other facilities as this is disturbing to others.

When walking, as much of the property is rough bush and rocky terrain, we request that you keep to existing tracks and exercise care on any steep, slippery or uneven surfaces.

Feeding the wildlife is prohibited – if possums are once attracted to the decks of the lodges they can become a nuisance to guests, and bread can cuase 'lumpy jaw' in wallabies.

If any items are lost, damaged or broken during your visit we should be grateful if you could let us know so that we can arrange a repair or replacement. We also reserve the right to recharge visitors for any damage that occurs that we consider to be over and above normal wear and tear.